Privacy Policy

1. Who We Are

This Privacy Policy applies to Southern California Dryer Vent Cleaning (“we,” “us,” or “our”), a locally owned dryer vent cleaning company based in Murrieta, California, serving homeowners throughout Temecula, Murrieta, and the surrounding Southwest Riverside County and Inland Empire communities. It covers our website, southerncaliforniadryerventcleaning.com, and the services we provide.

2. Information We Collect

We collect information so we can schedule, perform, and follow up on your dryer vent cleaning service. This includes:

Information you provide to us

• Contact details — your name, phone number, and email address when you request a quote, book service, or message us.
• Service address — the home or property address where work is to be performed, along with any access notes or details about your dryer setup.
• Communications — the contents of forms, texts, calls, emails, and reviews you send us, including any photos you choose to share.
• Payment information — payments are processed at the time of service; we do not store full card numbers on this website.

Information collected automatically

• Usage and device data — such as your IP address, browser type, pages viewed, and the date and time of your visit.
• Cookies and similar technologies — used to keep the site working properly and to understand how visitors use it. See Cookies & Tracking below.

3. How We Use Your Information

We use the information we collect to:

• Respond to quote requests and questions;
• Schedule, confirm, and perform dryer vent cleaning and related services;
• Send appointment reminders, service updates, and follow-ups by phone, text, or email;
• Process payments and keep records of work performed;
• Request reviews and feedback after a completed job;
• Improve our website, services, and customer experience; and
• Comply with legal obligations and protect against fraud or misuse.

4. Text Messaging (SMS) Consent

If you provide your mobile number, we may send you service-related text messages such as appointment confirmations, reminders, and arrival notifications. Message and data rates may apply, and message frequency varies. You can opt out at any time by replying STOP, or reply HELP for assistance. Consent to receive texts is not a condition of purchasing any service. We do not sell or share mobile opt-in information with third parties for their own marketing.

5. How We Share Information

We do not sell your personal information. We share it only as needed to run our business, including with:

• Service providers — vendors who help us operate, such as scheduling, payment processing, email/text delivery, hosting, and analytics, who are permitted to use the data only to perform services for us;
• Professional advisors — such as accountants or attorneys, when reasonably necessary;
• Legal and safety reasons — when required by law, subpoena, or to protect the rights, property, or safety of our customers, our company, or others; and
• Business transfers — in connection with a merger, sale, or transfer of our business assets.

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, keep the site secure, and measure traffic so we can improve the site. You can control or disable cookies through your browser settings; some features may not work as intended if you do. We may use third-party analytics and advertising tools that set their own cookies, subject to their privacy policies.

7. Third-Party Links

Our site may link to third-party websites and platforms, such as Google, Yelp, Facebook, and Instagram. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before sharing your information.

8. Data Retention

We keep your information only as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet our legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the right to:

• Know what personal information we collect, use, and disclose;
• Access a copy of the personal information we hold about you;
• Correct inaccurate personal information;
• Delete personal information we have collected, subject to legal exceptions; and
• Opt out of the sale or sharing of personal information — note that we do not sell or share your personal information as those terms are defined under California law.

We will not discriminate against you for exercising any of these rights. To make a request, contact us using the details below. We may need to verify your identity before responding.

11. Children’s Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. Your continued use of our website or services after changes are posted means you accept the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Southern California Dryer Vent Cleaning
Murrieta, CA
Phone: (951) 290-3105
Email: socaldvc@gmail.com